DELIVERY Nicola aims to send showroom headwear within 3 days. If you need to receive your headwear sooner, please phone or email her after you place your order so that she can give it a priority status. Please note that each order for a made to measure item will take around 2-3 weeks to create and deliver to you. If you need to receive your headpiece sooner, please phone or email Nicola after you place your order so that she can give it a priority status.
SHIPPING Postage & packaging (including hat storage box) for full price occasion hats is £10 for a UK delivery service. Please note that a signature will be required. Postage and packaging for gloves and bags is free for UK postage. For overseas shipping prices please contact Nicola on +44 1522 789620
If you do not desire a storage hat box for your headpiece, please contact Nicola to enable her to reduce the postage and packing costs appropriately. With some items this may not be advisable due to the delicate nature of the piece. Sample sale items do not come with a storage box unless requested, postage and packing is £5.
PACKAGING Nicola aims to send all headpiece orders (with the exception of sale pieces) in a hatbox where possible, for this reason she will send each order separately. If you would like Nicola to send more than one item together please contact her to discuss packaging options and pricing.
MADDOX & VIXEN HATS Maddox & Vixen occasion headpieces are sent in their own custom sized boxes.
WHITELY HATS Whiteley winter fashion hats are not sent in a storage box and the cost for postage & packing is £5.
RETURNS & CANCELLATIONS All Nicola’s custom made hats and headpieces are of the highest quality and each one is handmade to order at her home studio. For this reason she is unable to accept returns on made to measure items. She does however want you to feel completely satisfied with your purchase, so if your headpiece does not match or exceed your expectations, please don't hesitate to phone Nicola on 01522 789620. Other stock items for sale in the studio are returnable within a 7 working day period. Please note that each item has an attached label that requires removal before it may be worn. No item will be accepted for return if this label has been removed. We would ask that you contact Nicola within 48hrs of receipt of any purchase to arrange the return. Once the goods are back with her she will refund the full purchase price. Nicola is not liable for the original delivery costs or the return cost unless there is an error on her part or any fault with the goods. The item must be returned, unworn, unused and in perfect condition with the visible label still attached.
Payments may be made using a debit or a credit card in store & online, or by Paypal invoice